What Information We Collect

We collect different types of information depending on how you interact with us. Some you give us directly, some we gather automatically, and some comes from other sources.

Information You Provide Directly

When you create an account, contact us, or use our financial planning tools, you might share:

• Your name, email address, phone number, and residential address
• Financial information like income ranges, spending patterns, and financial goals
• Payment details when you purchase our services or programs
• Communication preferences and feedback you send us
• Any other information you choose to include in forms or messages

Information We Collect Automatically

Like most websites, we automatically collect technical information when you visit eldravoriq.com:

• IP address, browser type, and device information
• Pages you visit, links you click, and time spent on each page
• Referring website and search terms that brought you here
• Session data and how you navigate through our site

We use cookies and similar technologies to collect this data. You can control cookies through your browser settings, but some features might not work properly if you disable them.

Information From Third Parties

Occasionally, we receive information about you from other sources. This might include data from marketing partners, public databases, or social media platforms if you've connected your accounts.

How We Use Your Information

We don't collect data just for the sake of it. Here's what we actually do with your information:

Who We Share Your Information With

We don't sell your personal data to anyone. That's not our business model. But we do share information with certain parties when necessary:

Service Providers

We work with third-party companies that help us operate our business. These include payment processors, email service providers, analytics tools, and hosting services. They only access the data they need to perform their specific functions and are contractually obligated to protect it.

Legal Requirements

We'll disclose your information if required by law, court order, or government request. We might also share data to protect our legal rights, prevent fraud, or ensure the safety of our users.

Business Transfers

If eldravoriq is acquired by or merges with another company, your information would be transferred as part of that transaction. We'd notify you before this happens and explain any changes to how your data is handled.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to do it:

1. Access Your Data: You can request a copy of the personal information we hold about you. We'll provide this within 30 days, usually free of charge.
2. Correct Inaccurate Information: If your details are wrong or outdated, let us know and we'll fix them promptly.
3. Delete Your Account: You can request deletion of your account and associated data. We'll process this within 60 days, though we might need to keep some records for legal purposes.
4. Object to Processing: You can object to how we use your data in certain situations, particularly for marketing purposes.
5. Data Portability: You can request your data in a commonly used, machine-readable format to transfer to another service.
6. Withdraw Consent: If we're processing your data based on consent, you can withdraw that consent anytime.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within the timeframes required by law.

How We Protect Your Information

We take data security seriously and implement reasonable measures to protect your information from unauthorized access, disclosure, or loss.

Security Measures

• SSL encryption for data transmitted between your browser and our servers
• Secure storage systems with restricted access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Multi-factor authentication for administrative access

Despite our best efforts, no system is completely secure. If we experience a data breach that affects your information, we'll notify you and the relevant authorities as required by law.

Data Retention

We keep your information only as long as necessary for the purposes outlined in this policy. Here's a general breakdown:

• Account Information: Retained while your account is active, plus seven years after closure for tax and legal compliance
• Payment Records: Kept for seven years to comply with Australian taxation laws
• Marketing Data: Retained until you unsubscribe or request deletion
• Support Communications: Stored for three years to maintain service quality records
• Website Analytics: Aggregated data kept indefinitely, but individual identifiers are deleted after 26 months

When we no longer need your data, we securely delete or anonymize it so it can't be linked back to you.

International Data Transfers

Our servers are primarily located in Australia, but some of our service providers operate overseas, particularly in the United States and Europe. When we transfer your data internationally, we ensure appropriate safeguards are in place through:

• Standard contractual clauses approved by relevant authorities
• Privacy Shield certifications where applicable
• Other mechanisms that provide adequate protection under Australian law

If you're concerned about where your data is stored or processed, contact us for specific details about our current service providers.

Cookies and Tracking Technologies

We use cookies — small text files stored on your device — to improve your experience and understand how people use our site.

Types of Cookies We Use

• Essential Cookies: Required for the site to function properly, like remembering your login session
• Analytics Cookies: Help us understand which pages are popular and how visitors navigate our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your visits across websites to show relevant content

Most browsers accept cookies automatically, but you can change your settings to block them. Keep in mind that blocking certain cookies might affect how our site works for you.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we'll delete it.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Effective Date" at the top shows when the current version was published. We recommend checking back periodically to stay informed about how we protect your information.